Meet Ricardo Morales, Change Management and Communications Lead, who has been with Pragmatics for seven years. In his role, he is providing support to the Centers for Medicare & Medicaid Services (CMS).
Recently, we sat down with Ricardo and learned his background and path toward Pragmatics.
Can you share your background with us?
In my “previous life,” I was an educator, working for 14 years as a higher education administrator. I eventually transitioned into IT via an online institution managing IT personnel, ultimately leading me to Pragmatics.
Ricardo, what was your journey to Pragmatics like?
I was introduced to Pragmatics by a friend who worked at Pragmatics and liked the work Pragmatics was doing. I went online looking for a fit and was quickly able to find one. My entrance into the Pragmatics family was made easy by our incredible HR team at the time. Since then, our team has had several managers, none lasting for longer than a year or two.
What do you love the most about your team?
Pragmatics main office has sent us some exceptional folks, and when placed in our enriching environment, the entire team flourishes.
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I love the fact that we are a very collaborative team. I credit our managers for creating an environment where each of us is valued and respected. Our ideas are given proper consideration, and teamwork is highly emphasized. Pragmatics main office has sent us some exceptional folks, and when placed in our enriching environment, the entire team flourishes. Our team was fortunate to win the Chairman’s Award last year.
Please share your skills and what advice you have for people who want to pursue this type of career?
As for individuals interested in pursuing this type of career [...] paying close attention to detail, communication skills, technical understanding, and a collaborative spirit are skills that will serve them well in this type of work.
I consider myself to be detail-oriented. When tasked with a job, I want to know the details of what I am doing and why I am doing it, so I ask a lot of questions...a lot of questions. Because of this, I can clearly and concisely explain the work to others. This personality trait has come in handy as it is precisely what I am tasked to do with our teams. I present process management to incoming teams and set expectations for the work we will be doing together.
As for individuals interested in pursuing this type of career, I would enthusiastically encourage them, letting them know that paying close attention to detail, communication skills, technical understanding, and a collaborative spirit are skills that will serve them well in this type of work.
How do you unwind outside of work?
On a personal note, these activities help me keep my sanity. I love spending time with my “Brown & Beautifuls” (wife and teen daughters). I love watching well-scripted movies and TV shows. I also enjoy reading a good book when I find time.
I was recently awarded my “35-years-of-service” pin from my fraternity and currently serve as their district scholarship chair. I am also active in the Howard County community, MD, serving as a member of the Police Accountability Board.
Last but not least, I am an avid bicycle rider and try to complete two to three centuries per year.
