EAGLE

Pragmatics Corporate Profile

  • Established in 1985
  • Externally-appraised at SEI CMMI® Level 4
  • ISO 9001:2008 Registered
  • Significant multiple-award vehicle expertise: Prime on 20 large ID/IQ contracts
  • Providing enterprise-wide testing and configuration management support to DHS Customs and Border Protection

Our Core Competencies

  • Software engineering and systems integration
  • IT infrastructure management support
  • Information assurance
  • Systems engineering
  • Program management support
     

Functional Category 2: Operations and Maintenance (Telecommunications/1500-employee restricted lot)
Contract #: HSHQDC-06-D-00060
SOW: The Contractor shall provide any and all operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain systems within the DHS Enterprise at the highest levels of service and availability consistent with cost, schedule, and performance objectives. These solutions may be required across the DHS Infrastructure, to include, but not limited to, the following operational areas: Data Center, Help Desk and Field Support Services (e.g., Desk-side support and LAN Administration), Network and Security Operations, and Collaboration Services (e.g., E-mail, Voice, and Video Services). This functional category includes the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.
PoP: June 2006 - September 2013

Functional Category 3: Independent Verification and Validation (Unrestricted lot)
Contract #: HSHQDC-06-D-00035
SOW: The Contractor shall provide the full range of independent test, validation, verification, and evaluation solutions to ensure that all IT products and services meet DHS standards, and are performing to defined design, cost, schedule and performance specifications/capabilities. The Contractor shall provide best practices, technologies, tools, and support to quality and operational assessments, integration testing and system test and evaluation, including security certification and accreditation, for IT systems. The Contractor shall also provide independent verification and validation through the monitoring and evaluation of projects through activities such as, but not limited to, assessments, process and procedure audits, project and performance management, and systems analysis and design.
PoP: June 2006 - September 2013

I. A copy of all TOs received under this contract. 

http://www.dhs.gov/xopnbiz/opportunities/gc_1178552338006.shtm

II. A list of the last three years experience providing professional support services, listed by functional area and DHS Program Office, Directorate and specific program, as appropriate. The contractor may also include a description of the products (deliverables) provided.

Pragmatics has extensive experience providing IV&V services. For Customs and Border Protection, Pragmatics provides enterprise-wide testing of all mission critical and modernization systems, including USVISIT, ACE, and ACS. We also have extensive experience in the implementation of automated testing tools including the Mercury, Rational, and Segue tool suites. Pragmatics has used both the NIACAP and DITSCAP while performing security certification and accreditation services for Treasury, Justice, Labor, NOAA, and DoD. We provide programmatic IV&V / SETA support to several large programs, including biometric integration programs and next generation DoD command and control systems.

III. Point(s) of Contact for information on customer satisfaction with the services performed

Kim Nguyen (703) 761-4033 x1114 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

IV. A description of the Contractor's quality assurance program

For each task, the Task Manager will prepare a Task Order Management Plan (TOMP) that includes a detailed QA plan describing how we control our processes and assure that top quality products are delivered. The task QA plan will include metrics such as defect tracking and hours spent on technical processes such as design, development, and test activities. Quality reviews will be complete, comprehensive, and multi-tiered, including peer reviews, desktop reviews, In-process reviews, and event reviews.

V. Point(s) of Contact for information related to ID/IQ contracts

Kim Nguyen (703) 761-4033 x1114 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

VI. Teaming Coordinator's Point(s) of Contact

Greg Mundell (703) 761-4033 x1231 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

VII. Current list of Subcontractors

  • Ambit
  • Apptis
  • Base Technologies
  • CAPGemini
  • CIBER
  • Cigital
  • Cipher Communications
  • CorTechs
  • DCS Corporation
  • Deloitte
  • DRC
  • ElectronicRealm
  • Enterprise Information Services
  • Everware
  • Full Color Management
  • Gaits
  • GTSI
  • HPTI
  • Knightfork
  • Knowledge Connections
  • LCG Systems
  • LCR Associates
  • LUMARK
  • Masterkey
  • Odyssey Systems
  • Piscis
  • Pillar Systems
  • RCM Technologies
  • Telos
  • Turning Point Global
  • Verizon


     

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